Rating: 5 out of 10
I wish that I could give this restaurant a higher rating. I really do. The food was wonderful (except for my toast being cold) and the chef even came out to thank us for coming!
But honestly, it has been a while since I've had such bad service. When we came in, we were right behind another couple, and the person who sat them actually made a point of saying she will be right back to seat us, so it was off to a good start. Then someone else came over to seat us, and the first person came back, and they actually bickered a bit about who would seat us. (Nothing terrible, just "I'll seat them," "No, I will," etc.) There appeared to be 3 servers, or possibly 2 servers and a host/busser. But this is a small restaurant and they seemed well staffed. Which brings me to the first problem in service: once we were greeted, no one came to greet us. When our server did greet us, my husband ordered coffee, which took a few minutes to get for some reason. Our server probably said about 10 words to us the entire time. I am not a huge fan of servers who walk up and say "Are you ready?" but I usually don't hold it against them.
We decided to order both the Tungurahua (eggs, rice and beans, yuca, toast) and Cotopaxi (eggs, llapingachos, and toast) and split them. I was especially excited to try the llapingachos, which are potato pancakes stuffed with cheese - and I was not disappointed! They were amazing. In fact, they were even better than I was expecting. They were very soft, but they were served hot, and felt very melty in my mouth. They are served with a green sauce on the side that I didn't care for. The toast is served with guava jam, which is also delicious.
The Tungurahua was fantastic as well. The rice and beans are served separately, which I wasn't expecting. So there are beans served with a mound of white rice. It would have been a bit too dry for me, but it was served with a different green sauce, which was slightly spicy and had an excellent flavor.
I would have asked for warm toast, but we did not see our server again until after our table had been cleared for about 5 minutes. He walked past us to drop checks off at two different tables. As he walked by, I asked if we could have our check as well and he said, "Give me a minute." When he came back with the check, he did not even slow down to put it on the table; instead, he threw it down and ended up hitting me with it. It is beyond inappropriate to act that way when someone asks for their check! The people next to us waited 15 minutes to get their check (they didn't request it, just waited for it). I didn't mind waiting for the check too much because my husband was finishing his coffee, but I was ready to go because of how loud it was in there.
I would probably be willing to try it again after giving them some time to sort out their issues with service!
